Utilities starter pack
Overview
This documentation lists all scenarios defined in the Utilities starter pack. To use a starter pack, ensure that you have already completed the steps in Use a starter pack.
Manage customer data
| Test scenarios | C2M/CCS prerequisite | Service type |
|---|---|---|
| Create a person and account | None |
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| Add person characteristics | Added person in the previous scenario |
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| Add a person of relationship type of roommate to an account | Existing person or account |
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| Remove person characteristics | Existing person |
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| Maintain customer information - life support/phone/email/mailing address | Existing person |
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| Maintain customer info- remove life support alert | Existing person |
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| Change mailing address to person | Existing account |
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| Change mailing address to account override | Existing account |
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| Change mailing address to mailing premise on account | Existing account |
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| Maintain customer account information - financial responsibility | Existing account |
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| Add copy of bill & bill route | Existing account |
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| Maintain customer information - add autopay | Existing account |
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| Maintain customer information - remove autopay | Existing account |
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| Add Premises - residential or commercial |
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| Delete premise | Existing premise |
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| Update premise | Existing premise |
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| Update premise characteristics | Existing premise |
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| Change a premise type on an existing premise | Existing premise |
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Establish service
| Test scenarios | C2M/CCS prerequisite | Service type |
|---|---|---|
| Add a Service Point - Electric/Water/ Gas/Refuse | Existing premise |
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| Delete a service point | Existing premise |
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| Update service point - device location | Existing service point |
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| Update service point - SP instruction | Existing service point |
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| Manual change of service point, service route, and sequence | Existing service point |
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| Disconnect service point | Existing service point |
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| Deactivate service point | Existing service point |
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| Start SA on a premise not linked to any account, with current date Start SA on a premise not linked to any account, with future date | Existing person, account, service point |
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Device Management
| Test scenarios | C2M/CCS prerequisite | Service type |
|---|---|---|
| Manually Add a Device to SP - Water Residential/Water Commercial | Existing service point and device configuration |
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| Install a Device - Manual Water Meter/Manual Waste Water Meter/Sensus Water Meter /Sensus Waste Water Meter [CCS] | Existing install event |
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| Remove install event [CCS] | Existing install event |
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| Turn off or remove a device - Manual Water Meter/Manual Waste Water Meter/Sensus Water Meter /Sensus Waste Water Meter [CCS] | Existing install event |
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| Configure a device - Manual Water Meter/Manual Waste Water Meter/Sensus Water Meter /Sensus Waste Water Meter [CCS] | Existing device and configuration |
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| Install a device - Water Analog Meter/Water Smart Meter/Water AMR Meter [C2M] | Existing install event |
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| Update install event - Remove device | Existing install event |
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| Update install event - Turn off device | Existing install event |
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Financial management
| Test scenarios | C2M/CCS prerequisite | Service type |
|---|---|---|
| Add bill cycle to an account | Existing account |
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| Add bill message to an account | Existing account |
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| Add bill intercept to account | Existing account |
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| Remove bill intercept to account | Existing account |
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| Add copy of bill and bill route | Existing account |
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| Enter a bill after date on an account that is scheduled to bill | Existing account |
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| Change budget bill amount manually | Existing service agreement |
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| Create account alert - protected bill cycle | Existing account |
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| Generate a first bill Generate a bill - Final Bill (with Balance Owed) Generate and complete a manual bill - Deposit Generate and complete a manual bill - First Bill for Account greater or equal to X days Generate and complete a manual bill - First Bill for Account less than X days | Existing bill |
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| Add bill message - to a bill | Existing bill |
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| Delete a pending bill - Bill Segments in Freezable status Delete a pending bill - Bill Segments in Error status | Existing bill |
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| Cancel a bill | Existing bill |
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| Reopen a completed online bill | Existing bill |
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| Reopen a bill and add an adjustment | Existing bill |
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| Rebill bill segment | Existing bill segment |
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| Delete bill segment Delete bill segment in freezable status | Existing bill segment |
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| Process payments - Process Customer Payments | Existing account and payment tender |
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| Distribute payment Payment distribution | Existing payment |
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| Cancel a payment | Existing payment |
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| Misapplied payment - Transfer payment | Existing payment |
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| Apply adjustment Add an adjustment | Existing service agreement |
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| Cancel an adjustment Cancel a transfer adjustment | Existing adjustment |
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Credit and collections
| Test scenarios | C2M/CCS prerequisite | Service type |
|---|---|---|
| Start collection process | Existing account with debt and service agreement |
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| Cancel a collection process | Existing account with debt and service agreement |
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| Change or update a collection event information | Existing account with debt and service agreement |
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| Add a collection event | Existing account with debt and service agreement |
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| Delete a collection event | Existing account with debt and service agreement |
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| Start severance process | Existing account with debt and service agreement |
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| Cancel a severance process | Existing account with debt and service agreement |
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| Change a severance event | Existing account with debt and service agreement |
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| Add a severance event | Existing account with debt and service agreement |
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| Start the write-off process | Existing account with debt and service agreement |
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| Cancel a write-off process | Existing account with debt and service agreement |
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| Add, change, or delete write-off process | Existing account with debt and service agreement |
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