User Profile

Overview

The User Profile module displays basic user details and account information. You can reset your password, update your phone number, and configure security questions here.

To access the User Profile page, navigate to User > User Profile.

Basic Details

FieldDescription
Date format

Specifies the format of how dates are displayed in the portal. The following are the possible values:

  • yy/MM/dd
  • yyyy-M-d
  • d MMMM, y
  • MMM-dd-yyyy
  • MM/dd/yyyy
  • dd/MM/yyyy
LanguageSpecifies the language used in the portal.
First NameFirst name of the signed in user.
Last NameLast name of the signed in user.
Organization NameName of the organization of the user logged in.

The value is only editable by the admin user.
Business EntityCode of the organization of the user logged in.

The value is only editable by the admin user.
User TypeType of the user logged in.
Time ZoneTimezone of the location of the user logged in.
Country/RegionLocation of the user logged in.
Reset PasswordLink to reset your password. See Reset password.

Reset password

When the Reset Password link is clicked, a popup window is displayed, and an OTP is automatically sent to your registered email address. To reset the password, follow these steps:

  1. Enter the received OTP in the OTP field.
  2. Enter your preferred new password in the Password field. To view your entered password, click on the .
  3. Re-enter the new password in the Confirm Password field.
  4. Click the Change Password button.

To cancel the password reset, click Cancel.

Role Details

The Role Details section displays the role assigned to your account by the administrator of your organization. This particular role identifies your level of access and control within the organization’s systems.

Phone Number

The Phone Number section allows you to update your contact information.

To update a phone number, follow these steps:

  1. Enter the updated phone number in the Phone Number field.
  2. Click the Confirm telephone number button.
  3. An OTP will be sent to the phone number you entered.
  4. Input the OTP in the Enter 4 Digit Pin textbox.
  5. Click the Confirm button.
  6. Once the telephone number is verified, click Save.

Security Questions

The Security Questions section allows you to set up security questions and answers for account verification when resetting a password.

You need to select a security question from the dropdown menu and provide the answer in the Answer textbox.