User Inquiry

Overview

The User Inquiry page enables you to submit and manage inquiries related to your bills, payments, or accounts.

If you encounter any issues or have any questions, this page allows you to reach out to our team for assistance. By submitting an inquiry through this platform, you can receive prompt and accurate responses from the support team.

To access the User Inquiry page, navigate to User > User Inquiry.

Create a new inquiry

To create a new inquiry, follow these steps:

  1. Navigate to User > User Inquiry.
  2. Click the Create New button.
  3. A Create User Inquiry popup window is displayed. Enter a valid value in the following mandatory fields:
    • Query — Enter a brief description of what your inquiry is about. For example, Refund Request.
    • Contact Type — Choose a general category of your inquiry from the list of available options.
    • Message — Provide the necessary information related to your inquiry.
  4. Click Save.

View

Field Description
Inquiry Date Date and time when the inquiry was created.
Status

Status of the inquiry. The possible values are the following:

  • Open
  • Closed
Query Brief description of the inquiry.
Inquiry ID Unique identifier of the inquiry.
Inquiry Type

General category of the inquiry. The possible values are the following:

  • PRDD

Inquiry Details

To view the details you provided or the response of the support team to your inquiry, click .

To provide additional information, enter it in the Message field, then press Enter.

To close the message view, click .

To close the inquiry, click Close.

The User Inquiry page allows you to search for a query in the Search textbox. You can search an inquiry by entering a query keyword.

Switch account

If you want to view user inquiries of a different account, select the account number in the dropdown list.